Symantec Identity Governance and Administration Review

Setup is considered straightforward due to a wizard based installation. However it is complicated due to HA requirements

What is most valuable?

Identity Policy and its Ability to support Account Provisioning to RACF and AD/Exchange.

How has it helped my organization?

This solution was implemented for a Financial Client to automate account provisioning across various disparate systems (more than 80 systems across 5 countries). From an HR perspective, when an employee leaves the organisation, suspension, transfer and removal of access to systems can be completed within 7 days in comparison to up to 30 days when handling it manually. Access to system(s) can now be approved and granted within 3 working days going through a self-service application and approval process.

What needs improvement?

Lack of a comprehensive attestation component/product and easy to use workflow that supports both attestation and provisioning. However, currently CA does have a product for attestation.

For how long have I used the solution?

3 years

What was my experience with deployment of the solution?

Main issues were with migration of data from a 8.x to 12.5 sp2.

What do I think about the stability of the solution?

No stability issues.

What do I think about the scalability of the solution?

No scalability issues

How are customer service and technical support?

Customer Service:


Technical Support:


Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

Initial Setup is considered straightforward due to its wizard based installation. However, it is complicated due to HA requirements.

What other advice do I have?

Compilation of data for Attestation manually may take 3-6 months or more if the organisation has large number of assets distributed across several countries. The need to maintain up-to-date access list on every asset also poses a challenge.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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