CA Identity Manager (CA IAM) Review

Improvement to the control of policy execute is needed but Policy Xpress makes modifying handling of user data so easy

Valuable Features

Policy Xpress makes modifications to how our user data is handled so easy.

Improvements to My Organization

This product has allowed me to take the repetitive tasks away from a person so the value of a person is better.

Room for Improvement

An out of the box way to control when a policy executes.

Use of Solution

Five years.

Deployment Issues

No, not after someone explained a way to use Screen Logical Attributes to control the execution of policies.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

I love their customer service.

Technical Support:

I'd rate them 10/10. I have my go to techs.

Previous Solutions

We didn't have a solution previously.

Initial Setup

Identity managment is a complex animal no matter what product you use.

Implementation Team

We used a vendor team who I would rate as 10/10.

Other Solutions Considered

Look at training from the vendor not just their perfect scenarios but real world issues. Make sure your users have the skills needed to manage the product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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