CA Identity Manager (CA IAM) Review

It has provided a centralized platform to manage the lifecycle of all identities across different endpoint systems.


Valuable Features

  • User-friendly UI
  • In built connectors for various endpoints

Improvements to My Organization

It's provided a centralized platform to manage the lifecycle of all identities across different endpoint systems such as Active Directory, Salesforce, etc.

Room for Improvement

It should be better when doing custom connections.

Use of Solution

I've used it for one year and two months.

Deployment Issues

There were very few issues.

Stability Issues

At times we had issues with CA Identity Manager tasks getting hung in an "In Progress" state. We had to restart the instances, but that happens very seldom.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

8/10.

Technical Support:

7/10.

Previous Solutions

No previous solution was in place.

Initial Setup

It was complex due to the vast number of identities in the organization.

Implementation Team

It was implemented in-house.

ROI

It's more than satisfactory.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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