CA Identity Manager (CA IAM) Review

It provides for self-service and role-based provisioning, although the UI could use some improvements.

Valuable Features

  • Self-service
  • Role-based provisioning
  • Access

Improvements to My Organization

It's saved on administration time, and reduced the wait time for access. It's also improved our compliance.

Room for Improvement

  • Installation and upgrading is complex
  • User Interface

Use of Solution

I've used it for six years.

Deployment Issues

We did have some issues, but we were able to resolve them.

Stability Issues

Yes, as Jboss cannot handle too much load.

Scalability Issues

Yes, when feeding many users.

Customer Service and Technical Support

Customer Service:

It's good.

Technical Support:

It's very good.

Previous Solutions

No previous solution was used.

Initial Setup

It was complex because many servers are needed to follow best practice. Many manual steps are time consuming. If you add the Governance component for full IAG, it will be even more complex, because it is not properly integrated with IdM but more a separate product.

Implementation Team

We used a vendor team who had a high level of experience.

Other Solutions Considered

We also looked at options from IBM and Oracle.

Other Advice

You should use a vendor team for the design and initial implementation.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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