Symantec Identity Governance and Administration Review

It helps us with propagation of identities, although it'd be great if they could enable social media identities.

Valuable Features

I find that the propagation of identities is what is most valuable about the solution.

Room for Improvement

It would be great if they could enable social media identities. That’s the one thing we would like to have.

Use of Solution

I've used it for five years.

Deployment Issues

The installation was OK. We had some problems with operating it, and because we use other products in the suite it made upgrading more complex. We do have a lot of other of their products also.

Stability Issues

We’re only using it for employees, so the stability is handled very well.

Scalability Issues

We're not putting too many users into the system, so it handles this very well.

Customer Service and Technical Support

Customer Service:

They have been very proactive.

Technical Support:

They have been very proactive.

Implementation Team

It was done in-house.

Pricing, Setup Cost and Licensing

We have a functional need. Therefore it was considered as more of an expense rather than an investment.

Other Solutions Considered

We looked at Oracle Identity and Access Management Suite that was the major contender at the time.

Other Advice

I would be clear on what is the price for your customer and their identities. If you are going to manage partners, customers and other entities the numbers can get quite large, so it’s important to understand what you are getting.

We did a number of things in our deployment which made life more difficult on us. All in all it’s a positive relationship. The only concern we have is with the social logins and clouds.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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