CA Identity Manager (CA IAM) Review

It has enabled us to automate the process for adding and removing employees. The provisioning manager could use improvements.


Valuable Features

It gives us the ability to automate the IAM process.

Improvements to My Organization

  • Automating the process for new employees, removing employees, and so on
  • Self-service to grant access for applications and software
  • Delegate some functions to the help desk
  • Type group for some people with the same functions in the company

Room for Improvement

The provisioning manager could use improvements.

Use of Solution

I've used it since 2008.

Deployment Issues

No issues encountered.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

9/10

Technical Support:

9/10

Previous Solutions

No previous solution was used.

Initial Setup

The initial set-up was standard.

Implementation Team

We used CA Spain.

ROI

It's very high.

Pricing, Setup Cost and Licensing

Good prices and services.

Other Solutions Considered

We did, but I don't know which ones.

Other Advice

You should know well your company's HR processes and rules to control the automation process.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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