CA Identity Manager (CA IDM) Review

Features have been improving with each release. The web service configuration should be improved.


What is most valuable?

Connector Development (connector Express) and Policy Express enhanced feature which is improving every time with new releases.

How has it helped my organization?

Self service portal helps the user to manage approval, delegation, password management and its bulk task capability resolves lot of problem.

What needs improvement?

Custom connector, web service configuration and use.

For how long have I used the solution?

4 years

What was my experience with deployment of the solution?

Easy, I can say it's the best on the market with small amount of manpower.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Good but more skilled people required according to geographical location.

Technical Support:

Good.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

Straightforward, as it was simple with few resources needed.

What about the implementation team?

Self implemented.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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