Symantec Identity Governance and Administration Review

Setup is straightforward and can be done quickly, but the UI has lots of room for improvement

What is most valuable?

Provisioning server and Policy Xpress.

How has it helped my organization?

It provides a robust provisioning facility which enables admin configuration. Complex provisioning rules are quick to change when business requirements do.

What needs improvement?

Workflow engine and workflow configuration. Also, the user interface has a lot of room for improvement.

For how long have I used the solution?

2 years.

What was my experience with deployment of the solution?

Yes, we encountered many product issues during deployment, and some were identified as product limitations.

What do I think about the stability of the solution?

So far no, the product works well and it's stable.

What do I think about the scalability of the solution?

Not at this moment.

How are customer service and technical support?

Customer Service:

The customer representatives of CA are good and they always give quick responses.

Technical Support:

The support is helpful, the response time is fast, and their knowledge is good.

Which solution did I use previously and why did I switch?

Yes we used Oracle Identity and Oracle Waveset.

How was the initial setup?

Yes the setup is straightforward and it can be done quickly.

What about the implementation team?

I am working within a vendor team.

Which other solutions did I evaluate?

Yes, Oracle Identity Manager

What other advice do I have?

The ongoing support of the product is extremely important.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Highlights
Word mining and risk campaigns are the most valuable features of this solution.
There are many valuable features within the solution. The product is easy to customize. It’s also highly secure.
I like that it is easy to diagnose. It has a version of a virtual appliance so we can download it, run it, configure it, and it would take about 10 to 15 minutes to configure the cluster or so.
Out-of-the-box the product has a lot of opportunity for configuration and sophisticated identity management capability.
It's a very useful tool that has improved our client's security, from day one.
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