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CA Identity Manager (CA IDM) Review

Improvement to the control of policy execute is needed but Policy Xpress makes modifying handling of user data so easy

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What is most valuable?

Policy Xpress makes modifications to how our user data is handled so easy.

How has it helped my organization?

This product has allowed me to take the repetitive tasks away from a person so the value of a person is better.

What needs improvement?

An out of the box way to control when a policy executes.

For how long have I used the solution?

Five years.

What was my experience with deployment of the solution?

No, not after someone explained a way to use Screen Logical Attributes to control the execution of policies.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

I love their customer service.

Technical Support:

I'd rate them 10/10. I have my go to techs.

Which solution did I use previously and why did I switch?

We didn't have a solution previously.

How was the initial setup?

Identity managment is a complex animal no matter what product you use.

What about the implementation team?

We used a vendor team who I would rate as 10/10.

Which other solutions did I evaluate?

Look at training from the vendor not just their perfect scenarios but real world issues. Make sure your users have the skills needed to manage the product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Jan 13 2015

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