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CA Identity Manager (CA IDM) Review

It provides legacy interfacing, including with our mainframe. The UI and usability need to be improved.

What is most valuable?

The most valuable features of this product are the legacy interfacing - interfaces with our mainframe - as well as provisioning.

How has it helped my organization?

It gives the end users power for their other access requests.

What needs improvement?

User interface and usability are mainly the features that need improvement.

I'm not sure if the new release includes 508 compliance for blind and deaf users. That would be a nice feature to include, especially for the government space.

What do I think about the stability of the solution?

The stability of this product is okay.

What do I think about the scalability of the solution?

Scalability of this product is something that we need to look into.

How are customer service and technical support?

The technical support team is good. Actually, we have a CA support team onsite which is good. They have been able to answer all our questions.

Which solution did I use previously and why did I switch?

I wasn't involved in the decision-making process for purchasing this product since it was taken a while back.

How was the initial setup?

I wasn’t involved in the initial setup process.

What other advice do I have?

User interface is an important feature, especially in the sector from where I am coming from. Later releases are just allowing a user to know what to do in the product.

I would wish others good luck while purchasing this product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Dec 04 2016

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