CA IT Asset Manager Review

Provides better control over software and licenses but needs stronger reporting


What is our primary use case?

Compliance.

It's a good product.

How has it helped my organization?

Gives better control over software and licenses and reduces risk from a software audit.

What is most valuable?

Very easy to use.

It's easy to integrate with our system information.

What needs improvement?

A stronger reporting component, and the ability to develop metric software. It also needs more integration with CA Client Automation.

What do I think about the stability of the solution?

It's stable. It's robust.

What do I think about the scalability of the solution?

We've been able to make many changes needed.

How is customer service and technical support?

Technical support is good. We'd rather not have to contact them, but they get back to us quickly.

How was the initial setup?

Easy.

Which other solutions did I evaluate?

IBM products. We chose CA because IBM was too difficult to use and install. Also, the software catalog was very poor at IBM. CA was more solid.

What other advice do I have?

I would recommend CA IT Asset Manager.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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