CA IT Asset Manager Review

Reduces cost and audit risk, but the interface with CA Client Automation needs work

What is our primary use case?

We use two solutions. Client Automation for hardware and software discovery. And CA SAM for compliance. Between, we have a CA Interface and the difficulty is this interface is not integrated in the product.

How has it helped my organization?

Reduces software cost. Reduces the risk of software audits.

What needs improvement?

Stronger rebooting components and the ability to develop our own software metrics.

What do I think about the stability of the solution?

No problem.

What do I think about the scalability of the solution?

No problem. I upgrade this product one or two times per year.

How is customer service and technical support?

No problem for the first product, Client Automation. For the second product, CA SAM, it's not a CA product. The vendor is Aspera and CA is the distributor, so support is difficult. It's more difficult to get a good response.

What other advice do I have?

When selecting a vendor, what's most important are the specifications, the functionality.

I give it a seven out of 10 because the interface between the two products is not a good solution. But I would recommend the product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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