- The ability to create your own automation
- The reliability of constant, active monitoring
The benefits are the ability to do monitoring on your mainframe systems exactly the way you want to do it. It provides a lot of flexibility. That really improves the way our organization functions.
The only issue we have is when we try to integrate with common services. That's why it doesn't get a perfect rating. The OPS/MVS product itself is really good.
We have asked CA for things, including the ability to test multi-line WTOs. This is on their backlog. We have several of those that we would like to monitor and we can’t test our code before it goes in and actually runs.
This solution is very stable. We haven't had any issues with stability in a very long time.
So far, we haven't run into scalability issues. We can use the solution when scaling up or down.
I have used technical support and they are very good. They're very responsive to any issues we run into and even respond if we just have questions.
We didn't switch from a previous solution. In 1988 when we started, this solution was one of about three tools that were available. We evaluated all of them and this one was the best. It was the most flexible and the one that would work best in our environment.
Our initial setup was probably a little complex, but that was a long time ago in 1988. The new releases are reasonably good and do not require a lot of effort on our part. It's a pretty stable process.
At the time, IBM and Tivoli (a separate company at the time) were the two other options we considered. We chose CA because of the flexibility and the way the product worked. CA was easier to interface with and they knew our systems.
When selecting a vendor, the stability of the vendor, as well as the stability of the product, is very important to us. We want to make sure that the vendor will be around to support us. We also want the flexibility of the product to make sure that it will handle our unique situations.
I would advise others to go with OPS/MVS. We still occasionally review what's in the market to make sure that it's still the best product for us and we have never been disappointed by it.