CA OPS MVS Event Management and Automation Review

It is capable of solving problems across different platforms and different software products.

What is most valuable?

The most valuable features of this solution are its ease of use and capability to solve problems across different platforms and different software products.

How has it helped my organization?

This product has helped our organization since we are now be able to automate things; things don't break as much. There are not so many human interactions so as to make mistakes.

What needs improvement?

We're missing the boat. We don't have a graphical display and we need something beyond just pretty PC pictures for the other departments. As a manager, I would love to have a dashboard that shows the problem and that the automation is taking care of it. The systems management and the computer operators would love to have a pretty graphic to display everything when it went down and to resolve the issue.

The graphical interfaces need to improved. It's good for a technician. However, when I have to go and talk to my management or a director or somebody about it, it is very hard to explain. It would be so much better if there was just a picture or a dashboard showing the problems of what is breaking or what is wrong, perhaps a type of roadmap during the initial load.

What do I think about the stability of the solution?

The product is very stable.

What do I think about the scalability of the solution?

It is extremely scalable.

How is customer service and technical support?

I have used the technical support. It is very good.

How was the initial setup?

I was involved in the setup process not at this shop but at a different shop in the past. The process was complex.

What other advice do I have?

You should install version 12.3 as it makes it a lot easier to set it up.

Stability is a major criteria for selecting a vendor. Ease of working with a vendor is also an important factor.

Compared to the products on the market, it is hands down the best one.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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