What is most valuable?
The most valuable features to date are the alerts, reports, and integration with other CA products:
- The alerting feature allows us to quickly identify and begin remediation on network devices that are experiencing performance/capacity issues.
- The reporting feature has allowed us to quickly share information with customers, keeping them up to date on critical devices that are being monitored.
- The integration aspect is also important, as it allows us to feed inventory to the system from tools designed to walk our networks, and also pull in flow data for additional troubleshooting in one place.
How has it helped my organization?
Utilizing the capacity/performance data alongside the flow we are able to quickly determine the root cause of impact. This allows us to reduce mean time to resolution on network impacting events due to capacity/performance.
What needs improvement?
There is always room for improvement, which CA continues to do based upon community feedback.
One of the greatest challenges we have encountered are the polling cycles. We currently poll at 5-minute intervals, but at times need to have up-to-the-minute data. Products we have leveraged from other vendors allow us at the click of a button to turn on up-to-the-minute polling for up to an hour. CA Performance Management does not have a similar feature. It may be emulated, however, by setting up a new group for one-minute polling cycles; however, leaving this rate on will impact data storage, so only administrators are provided this feature in our organization.
For how long have I used the solution?
The solution has been in place for 15 months, and has already provided information helpful in network cleanup.
What do I think about the stability of the solution?
To date, we have not encountered any stability issues.
What do I think about the scalability of the solution?
To date, we have not encountered any scalability issues.
How is customer service and technical support?
I have not been required to work directly with technical support. However, based on feedback from the team that does, support often starts with the standard runbook, even after we have described similar troubleshooting steps to them. This results in lost time in resolving issues. Once we have moved beyond the basics, support has been handled well.
Which solutions did we use previously?
Our prior solution was dated and in need of refresh. We switched to the CA solution after going through a proof of concept and rating it against two other competitors.
How was the initial setup?
The initial setup was mostly straightforward, with assistance from onsite technical resources from CA. The majority of issues we encountered were with our corporate requirements on server configurations and not the tools themselves.
What's my experience with pricing, setup cost, and licensing?
Regarding pricing and licensing, keep in mind that bundling will provide the best value. As a result, doing your best to anticipate growth and future needs may save you money in the long run.
Which other solutions did I evaluate?
We did evaluate two competing options from HPE and Alcatel Lucent.
What other advice do I have?
Take advantage of the professional services and leverage your solution experts from CA. They will help you define the right solution keeping in mind current utilization and future growth.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Mar 27 2017