CA Performance Management Review

Provides user-configurable roles & permissions with granularity.

What is most valuable?

  • Multi-tenant platform
  • User-configurable roles & permissions with granularity
  • Dashboard-oriented
  • Easy enough to customize

How has it helped my organization?

Mainly as an MSP configuration, the multi-tenant model helps us to segment the customer and users, as well as providing our operation the capability to oversee all tenants.

What needs improvement?

Today, tenants are bound to a data collector which requires a lot of networking and resources to configure.

In the context of the multi-service provider and the need to have customer segmentation either for IP overlapping or Security (data protection), multi-tenancy is required. However, in order to do this, the tenant (IP Domain) need to be attach to one Data Collector by Tenant. In the MSP context, it is equal to 1 DC per customer and even for small customer (couple device) this is not too scalable or rather expensive.

For how long have I used the solution?

I have used the platform since the beginning and in production for at least two years.

What was my experience with deployment of the solution?

Our multi-customer configuration is challenging, as well as to have redundancy over two data centers.

What do I think about the stability of the solution?

We encountered database issues due to the IOS speed requirement of HPE Vertica, as we are on a VMware environment.

What do I think about the scalability of the solution?

Redundancy over two data centers is one of our challenges, as well as the fact that we use a lot of data collection, even using Docker containers for it.

How is customer service and technical support?

Support is OK for the standard use of the product but as our configuration is complex, they often have to refer to engineering.

Which solutions did we use previously?

We were previously using eHealth and APG.

How was the initial setup?

As we started from the beginning, it has improved a lot since; once again, our solution remains complex due to our usage.

What about the implementation team?

Implementation was with a vendor team; at the beginning, with CA Service, and then with CA engineering, as we do DevOps.

Which other solutions did I evaluate?

Before choosing we also evaluated SevONE, APG, and InfoVista.

What other advice do I have?

This is coming along; great progress. The "3 series" looks promising.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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