What is most valuable?
Probably the most valuable feature is the integration that the tool provides for us. We're able to present data from multiple back-end collection sources into a single dashboard for the users. So they don't have to go to multiple locations to get data about a particular item, or device.
What do I think about the stability of the solution?
Stability has been fantastic so far. We've got quite a few different options available to us for business continuity, things like that, and the just inherent stability has been fairly impressive so far.
What do I think about the scalability of the solution?
Scalability is the reason we bought the product to begin with. It was designed from the ground up for carrier-grade services, and we are in effect a MSP ourselves. So we were really interested in looking at something to be able to handle the multi-tenancy and scale as large as possible. This was the only solution that we really considered at that level.
How is customer service and technical support?
Everything has been very responsive to us so far. I've been impressed with the followup that the engineers have as well. Even after we have fixed whatever issue has come up, it's not uncommon to get a followup email a week or so later just checking to make sure everything is still all right, and I appreciate that.
Which solutions did we use previously?
Previously we were using multiple products, multiple individual point solutions, and it was getting to the point where it was really difficult to maintain every one of those individual products. That's the reason we looked at Performance Management, because it gave us one location, one place to do all of group administration, and to build dashboards, and device administration, inventory counts, things like that. So it really reduced our overall administrative overhead.
What other advice do I have?
At this point I would give it an eight out of 10, but that's only because I know of a lot of really cool new stuff that's coming down the line, that's not available yet. So that number is subject to change.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Feb 02 2018