How has it helped my organization?
The benefit is bringing all the performance-related data and gathering of our environment with the customer's environment together. Therefore, we can analyze it over all the tenants and the tenants can also analyze the performance data by themselves.
What is most valuable?
It is the gathering of the whole performance data in our environment and our network environment, for us and our customers. Also, a multi-tendency insight, SCN, and Cisco ACI implementation, which we need very urgently.
What needs improvement?
What we want to see:
- More integration inside of Spectrum and integration of role-based access.
- Our admins must be able, not only, to analyze the data, but combine the data.
- Admins must be in a role-based administration feature.
- That is looking at the site under administration, and saying, "What is the daily job if an alert is coming on?"
What do I think about the stability of the solution?
In the last three years, it has had a great improvement in its stability. It is great that is works and we have had no outages in this time. That was really great.
What do I think about the scalability of the solution?
It has high scalability. You can have thousands of devices inside and hundreds of thousands of interphases without a problem.
How is customer service and technical support?
We have some premium support, which was created to talk to the technical support and the product management when we have a challenge. I don't want to say an issue, when we have a challenge inside of the product, like an enhancement. It is great to see that the product management hears us, too. We have received more out-of-the-box solutions inside the product.
Which other solutions did I evaluate?
On our side, it depends on the customers' needs. We test on one customer to be honest, as a solution. However, we are thinking pricing, scaling, and so on. Also, to use PM for all other customers.
What other advice do I have?
I would say a seven to eight out of 10, because it needs role-based administration. They ceased integrations. That is why I say a seven to eight.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Feb 06 2018