CA PPM Review

The most valuable feature is work flow management.


Valuable Features:

The most valuable feature is work flow management. We really work with the business to make sure that we have an end-to-end reporting of the work flow tool for delivery for implementation and design for our customers.

Improvements to My Organization:

We've been live now for three years, so now we're just really starting to get some really good data, which is helping drive head count, budgets, and cycle time. That data is probably the most important thing to us right now. It took us a while to get to the user adoption phase and get that data in there, but I would say that the output of it and then managing it to drive the business direction from this point forward is probably the most important aspect for us.

Room for Improvement:

From an admin perspective on the business side, one thing I'd like to have is a drag-and-drop feature. I think that anytime you can maximize your effort and try to automate it, it definitely makes the admin user perspective a little bit better. 

Also, I would say the intuitiveness needs to grow even more exponentially than it has, and I think with the project hopper and things like that, you're going to see that type of vision grow. 

From an admin perspective, it needs to be more predictive. It's not as predictive as I would like to see.

Deployment Issues:

We've had no issues with deployment.

Stability Issues:

We just upgraded to 14.2, and when we went from 13.1 to 13.3, we were very buggy. There were a lot of browser issues, performance issues, lag time, but this upgrade has been virtually seamless. A couple little tweaks here and there, but not in this version.

Scalability Issues:

We started with a very small pilot in the central area. We expanded to the continental United States, and then we just brought on Canada, and also then looking to expand to Latin America. Within that, we have different groups that are using the tool in different ways, but still trying to report on a holistic view. I would say the scalability is definitely growing in an upward fashion.

Initial Setup:

I wasn't involved in the original setup, but the upgrade was much more simplistic than the first round. From a business perspective, it wasn't difficult.

Other Advice:

I would look at ROI and really try to assess what type of information is going to drive the success of your company. If PPM could assist in doing that by either reducing cycle times or giving you real data in order to drive the direction of your business, then go with PPM.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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