CA PPM Review

For us, its most valuable features are about resource management, resource assignment, and time tracking.


Valuable Features

For us, its most valuable features are about resource management, resource assignment, and time tracking.

Improvements to My Organization

It puts the right resource at the right place at the right time. Previously, what we were doing was kind of a manual process where it was based on relationships, and the sales rep would reach out to their specific technical person in order to talk to the customer. Now, since we have such a large pool and we're seen as being much more efficient to actually get the right resource with the right skill, not necessarily the one with the sales rep relationship, but who would actually know the most about it and possibly who was closest to the customer. It's one of our parameters that we have.

Room for Improvement

Improvement to the project hopper would be great. It's a feature that we could really benefit from.

Deployment Issues

We haven't had any issues with deployment.

Stability Issues

We initially had some performance issues with some system down-time, but nothing recent. When they moved data centers, it gave us a lot more bandwidth and memory.

Scalability Issues

It's very scalable. We've been growing with it. We now have four different organizations on it.

Customer Service and Technical Support

They're very responsive. The call you back. They actually bother you if you're not as attentive as you should be, so that's actually really helpful. People are always knowledgeable. They'll walk you through the whole thing.

Initial Setup

It was a long process. It took an awful lot of requirements, and I think the tendency of our company was to make it exactly what we wanted instead of looking to best practices.

Other Advice

You have to figure out your biggest need and pick the software based on it. A lot of times I think it's that one glamorous feature that people love that they want to go with, but I think you have to look across all the different requirements, weigh them, and take it from there.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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