What is most valuable?
The most valuable features are time compliance, capacity and demand, and resource management; knowing who is allocated to what task, what projects, what activities, and if they're on track or not. We have time compliance goals, where we have to complete time sheets and we have to have one-on-one meetings with our leadership. That's another value: making sure that we're compliant with those.
How has it helped my organization?
Cost and agility; it helps with that.
We use the SaaS version. It is really good because we don't have to be responsible for the platform; the hardware, upgrading hardware, upgrading the software, or any of those things. It enables us to have fewer developer hours supporting the product.
What needs improvement?
I don't know what I need right now, but we're implementing a lot of tools and we need to make sure that we can integrate. So, I’d like to see more APIs and maybe some improved UI with the Jaspersoft Business Objects Reporting side of it, to increase customer adoption.
I have not given it a perfect rating because of the UI of the reporting in Jaspersoft; just some UI issues, I guess.
What do I think about the stability of the solution?
We've had good stability with it.
What do I think about the scalability of the solution?
Scalability is good. It's a licensing model; you just upgrade your license when you need to add more users. That's good.
How is customer service and technical support?
They provide good technical support. We don't have a lot of issues, but we've had success with getting feedback from them and getting resolution to our issues in a timely manner.
Which solutions did we use previously?
We were previously using Primavera.
We decided to move to CA PPM because we had an ELA with CA and we needed to get to a tool that we could integrate with other systems. Also, Primavera was legacy. We had it for a long time, so we needed to get a better tool.
In general, the most important criteria when selecting a vendor is partnership, collaboration and working together to provide the best solution.
How was the initial setup?
I wasn't involved with the initial setup. I wasn't responsible for the product until just before it was implemented in production. I've been supporting it since then.
From what I’ve heard, initial setup was pretty straightforward. We had some issues with resource management APIs, but I don’t think that's any different from others. It was data related.
What other advice do I have?
It takes time; it's not done overnight. It takes a year or two to implement.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Dec 26 2016