CA Privileged Access Manager Review

The automated authentication is valuable. The demonstration and consideration portion does not work the best.


What is most valuable?

I have found the automated authentication to be most valuable.

How has it helped my organization?

We do not have to authenticate users due to automatic authentication, so this allows us to be much more secure.

What needs improvement?

The demonstration and consideration portion does not work the best. It's not that intuitive. To define how it should work and what systems should be involved, requires extensive training to understand how to configure the setup. It is not immediately obvious to do this.

For how long have I used the solution?

I have used it for about a year.

What was my experience with deployment of the solution?

I did not encounter any deployment issues.

What do I think about the stability of the solution?

I did not encounter any stability issues.

What do I think about the scalability of the solution?

I did not encounter any scalability issues.

How are customer service and technical support?

We actually haven't had to use technical support, yet.

Which solution did I use previously and why did I switch?

We have not used a different solution. We started with CA PAM.

How was the initial setup?

The initial setup was complex. The system itself was easy to install, but the configurations were highly complicated.

Which other solutions did I evaluate?

Other options were evaluated but I was not involved in that.

What other advice do I have?

Get as much training as possible.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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