CA Privileged Access Manager Review

The tool helps us manage local, domain, and service accounts. I would like to see improvements in the documentation.


What is most valuable?

The tool helps us manage local, domain, and service accounts. It helps us meet compliance standards.

How has it helped my organization?

The fact the password is changed after each checkout beats changing passwords manually every few months.

What needs improvement?

I would definitely like to see improvements in the documentation. It is very plain and doesn't provide details. They are no screenshots either.

For how long have I used the solution?

We owned this product for about three years. I took over the project about six months ago.

What do I think about the stability of the solution?

I did not encounter any issues with stability.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How are customer service and technical support?

Few people I've dealt with know the product well. They are not very helpful. Some technical support team members don't have much knowledge.

Which solution did I use previously and why did I switch?

I don't think DSS used any other solution prior to this.

How was the initial setup?

I didn't do the initial setup, so I can't answer this question.

What's my experience with pricing, setup cost, and licensing?

I'm the admin and do not know anything about pricing and licensing.

Which other solutions did I evaluate?

I personally have used RPM and think it is more user-friendly.

What other advice do I have?

Be prepared to call tech support a lot because the documentation is almost worthless.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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