The ability to add external databases.
Improvements to My Organization
In combination with Automation for Cloud Services, it has increased the ability to dynamically allocate Virtual Machines for test and development.
Room for Improvement
Pretty much all of its areas: It has a very outdated UX - circa Windows XP It has a lot of errors in its documentation. It has a lot of undocumented quirks and limitations. It has a lot of bugs. Its UX does not support HTML 5 style controls resulting in the need to build very bizarre workarounds. Its API architecture is not orthogonal.
Use of Solution
Yes. As listed above.
Yes, in using the Service Catalog Editor it would periodically require that IE be restarted because of the memory leaks.
Yes. Because features like Copy Linked Service did not work properly, services replicated at various levels of the hierarchy had to be simply copied, resulting in a maintenance nightmare when scaled to a significant number of services.
Customer Service and Technical Support
Customer Service: Horrific. Unless an explicit and costly "service issue" was raised through the enterprise support agreement, CA had zero interest in accepting problem reports. And when a request was made for improved or corrected documentation through the Enterprise support agreement, the response was "we do not receive enough such requests so no such support is available, - CA Services will contact you shortly to discuss providing this custom function".. No such followup contact was provided.Technical Support: Horrific. See above.
No prior solution existed. The main reason for the choice of this solution was because Microsoft System Center did not adequately present its support for Linux and thus management perceived there to be no support.
Complex. Too many moving parts that are poorly and sometimes incorrectly documented.
Other Solutions Considered
Yes. Microsoft Systems Center, IBM Tivoli.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Apr 17 2014