CA Service Desk Manager Review
We've established a more organized dynamic and can better plan activities. However, CMDB and the UI, especially for extracting reports, could be improved.
What is most valuable?
- Service Desk
- Change Calendar
How has it helped my organization?
It established a more organized dynamic and the ability to better plan activities.
What needs improvement?
CMDB and the user interface, especially for extracting reports, could be improved.
For how long have I used the solution?
What was my experience with deployment of the solution?
What do I think about the stability of the solution?
Yes, but we are using an older version that can cause this.
What do I think about the scalability of the solution?
How are customer service and technical support?
It's satisfactory. Technical Support
Which solution did I use previously and why did I switch?
Yes, but I was working in another company.
How was the initial setup?
What about the implementation team?
We used a vendor team who were satisfactory.
What's my experience with pricing, setup cost, and licensing?
It's difficult to control costs, and it's expensive.
Which other solutions did I evaluate?
I wasn’t here in this period, but I know they evaluated BMC and HP.
What other advice do I have?
Keep it simple, and try to avoid customisations.