First and foremost, when we talk with our customers about the CA brand, they immediately feel comfortable. That's an incredibly valuable thing.
From a technical perspective, we work and integrate with PMO offices, and they've all integrated Service Desk Manager, so it's something that's widely used and known.
Improvements to My Organization
We've improved as an organization very quickly because of it, especially when it comes to self-service capabilities for our customers. It's been a fast, easy, and reliable tool to use, so much so that we've even had auditors who credited us with the quality of the implementation.
Room for Improvement
We need financial solutions for all projects we undertake, and Service Desk currently doesn't offer this. It would be of great benefit if it did.
I think that we need financial solutions for all projects, currently we do not have this and it would be of great benefit.
We've had no issues with deploying it.
It's a very stable product.
Customer Service and Technical Support
I am very happy with our partnership with CA. Technical support is very good. Since the very beginning of our relationship with them, they've provided us with great support and information.
We chose CA because we had previously used CA Spectrum.
The initial setup was very easy. We're quite happy about that.
It’s very simple, fast, and has great support for the tools.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Dec 10 2015