CA Service Desk Manager Review

The flexible envelope provides many ways to customize it.


What is most valuable?

The flexible envelope provides an infinite number of ways to customize it.

How has it helped my organization?

I can easily say that SDM is the core of our organization. We have integrated a lot of related systems, implemented contract management logic, and some HR functions, such as vacation planning routines.

What needs improvement?

Rebuilding the visual interface in the same style using modern web technologies can extend the usability of the system for up to 10 years.

For how long have I used the solution?

I’ve personally used CA Service Desk since 2013.

What do I think about the stability of the solution?

We did have some stability issues, but with some fine-tuning, supported by CA support and the CA community, we resolved them.

What do I think about the scalability of the solution?

We did have some scalability issues, but with fine-tuning, supported by CA support and the CA community, we resolved them.

How is customer service and technical support?

Our current version is not within the scope of technical support.

How was the initial setup?

The initial setup was performed by our integrator.

What other advice do I have?

The system covers all of our enterprise needs. However, in order to adapt it to your business needs, you will need to have an experienced staff. Familiarize it with your enterprise and with Service Desk's undocumented methods and routines, such as SPEL, WAND, and overall daemon logic.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Add a Comment
Guest
Sign Up with Email