CA Service Desk Manager Review

Change Management, Incident Management, and CMDB are the most valuable features.


What is most valuable?

Change Management, Incident Management, and CMDB are the most valuable features.

How has it helped my organization?

  • Automated our manual business processes

What needs improvement?

IT PAM Workflow could be improved.

For how long have I used the solution?

I have used it for 10 years. We use CA Service Desk 12.9 and IT PAM 4.3.

What do I think about the stability of the solution?

There were some stability issues.

What do I think about the scalability of the solution?

We did not encounter any scalability issues.

How is customer service and technical support?

Technical support was fair.

How was the initial setup?

I am not interested in sharing this information.

What's my experience with pricing, setup cost, and licensing?

Pricing is good compared to other similar applications.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Add a Comment
Guest
Sign Up with Email