CA Service Desk Manager Review

You can save information in the application and get reports with that information


How has it helped my organization?

For the analyst, the user experience is better. Also, for the demo, it is a good experience for them, because they want to look at a fancy application and forms, and know that it is to easy to use them and create easy tickets.

What is most valuable?

The value for the clients is that you can save information in the application and get reports with that information.

We are also installing xFlow in our QA environment at the moment.

What needs improvement?

More user experience in the look and feel of the application. 

For how long have I used the solution?

Still implementing.

What do I think about the stability of the solution?

The stability is great.

What do I think about the scalability of the solution?

We are working on installing in the production environment.

How is customer service and technical support?

In some cases, I receive late information. In general, it is good.

How was the initial setup?

It was not simple or complex to set up. It was medium with CA's support.

What about the implementation team?

Its implementation was a little complex. I needed support with the service department of CA to work together to implement the version of the product.

Which other solutions did I evaluate?

In my work, we only use CA products.

What other advice do I have?

I would recommend this version of the product.

Most important criteria when selecting a vendor: the customer service and the quality of the product.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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