CA Service Desk Manager Review

Request and Incident Management with helpful reporting


What is our primary use case?

We use this solution for request and incident management, as well as configuration.

How has it helped my organization?

Initially, CA Service Desk Manager was used by two divisions within the organization. In the past two years was rolled out to two more divisions.

What is most valuable?

The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow.

What needs improvement?

The monitoring tool is in need of improvement.

For how long have I used the solution?

Five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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