CA Service Operations Insight Review

It gives the overall health of an application, which is important to us because whether one server might have an issue doesn’t mean an application has an issue. But, we’d like to install it on Linux.


Valuable Features

It provides information on service availability so that you can find root-cause analysis on any given service.

Improvements to My Organization

It gives the overall health of an application, which is important to us because whether one server might have an issue doesn’t mean an application has an issue. But you can see what state the application is running under.

Room for Improvement

We’d like to be able to install it on Linux and not just Windows.

Deployment Issues

We didn't have any trouble with deployment.

Stability Issues

It's very stable.

Scalability Issues

It’s not as scalable, but it’s not as big a platform as UIM.

Customer Service and Technical Support

Technical support is very good.

Initial Setup

The initial setup was straightforward.

Other Advice

Get your diagrams of your applications and documentation of those apps from an infrastructure-relational standpoint. Know what affects what before you install it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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