CA Service Virtualization Review

It provides configuration settings to make connections to the DB and web services. UI testing could be improved.


What is most valuable?

The most valuable feature for us is that it provides configuration settings to make connections to the DB and web services. Because it has pre-written code exposed through an UI, it makes it much easier to configure tests.

How has it helped my organization?

It's helped with our automation testing.

What needs improvement?

  • UI testing could be improved.
  • Also, it should have predefined plug-ins to integrate with other automation tools to help in tool-chain enablement.

For how long have I used the solution?

We've used it for four years.

What was my experience with deployment of the solution?

There were no issues with deployment.

What do I think about the stability of the solution?

Although the initial products were highly unstable, there is still room for improvement in versions 7.5/8/10.

What do I think about the scalability of the solution?

It's scalable in terms of running a performance test because it supports limited virtual users.

How are customer service and technical support?

Customer Service:

5/10 - The worst thing is the training provided by iTKO/CA as it's very costly and not comprehensive.

Technical Support:

7/10

Which solution did I use previously and why did I switch?

We previously used SoapUI and this is much easier to configure.

How was the initial setup?

The initial setup was straightforward.

What was our ROI?

ROI typically comes over a longer duration (both Service Virtualization and Release Automation), although its significant in terms of overall project cost when taking into account hardware, testing delays, and third-party dependencies.

What's my experience with pricing, setup cost, and licensing?

It’s very expensive and to really come out with an ROI, it takes years.

Which other solutions did I evaluate?

We compared it to our existing solution at the time, SoapUI.

What other advice do I have?

It’s a good product, but comes with a hefty cost. If there is a better licensing/cost negotiation, then it can work, otherwise it’s not a viable solution. Some of the in-house products can beat this with limited cost investment.


Disclosure: I am a real user, and this review is based on my own experience and opinions.

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