CA Service Virtualization Review

It provides configuration settings to make connections to the DB and web services. UI testing could be improved.

Valuable Features

The most valuable feature for us is that it provides configuration settings to make connections to the DB and web services. Because it has pre-written code exposed through an UI, it makes it much easier to configure tests.

Improvements to My Organization

It's helped with our automation testing.

Room for Improvement

  • UI testing could be improved.
  • Also, it should have predefined plug-ins to integrate with other automation tools to help in tool-chain enablement.

Use of Solution

We've used it for four years.

Deployment Issues

There were no issues with deployment.

Stability Issues

Although the initial products were highly unstable, there is still room for improvement in versions 7.5/8/10.

Scalability Issues

It's scalable in terms of running a performance test because it supports limited virtual users.

Customer Service and Technical Support

Customer Service:

5/10 - The worst thing is the training provided by iTKO/CA as it's very costly and not comprehensive.

Technical Support:


Previous Solutions

We previously used SoapUI and this is much easier to configure.

Initial Setup

The initial setup was straightforward.


ROI typically comes over a longer duration (both Service Virtualization and Release Automation), although its significant in terms of overall project cost when taking into account hardware, testing delays, and third-party dependencies.

Pricing, Setup Cost and Licensing

It’s very expensive and to really come out with an ROI, it takes years.

Other Solutions Considered

We compared it to our existing solution at the time, SoapUI.

Other Advice

It’s a good product, but comes with a hefty cost. If there is a better licensing/cost negotiation, then it can work, otherwise it’s not a viable solution. Some of the in-house products can beat this with limited cost investment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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