CA Spectrum Review

It needed an old version of Java for deployment but its a stable product.


Valuable Features

  • Reliability
  • Stability

These are valuable because of the integration with CA Service Desk and the application of incident and event management in our environment.

Improvements to My Organization

Reports and alerts give us the correct KPIs.

Use of Solution

I have used it for five years.

Deployment Issues

It has a limitation in that it needed an old version of Java.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

7/10.

Technical Support:

7/10.

Previous Solutions

Yes and I switched to this product as its visualization is better.

Initial Setup

Utilizing all the needed features for our environment made our initial configuration complex.

Implementation Team

We used a vendor team who were OK.

ROI

It is a good percentage.

Other Solutions Considered

Yes we also looked at Microsoft SCOM.

Other Advice

Try to utilize it well.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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