DX Spectrum Review

It needed an old version of Java for deployment but its a stable product.

What is most valuable?

  • Reliability
  • Stability

These are valuable because of the integration with CA Service Desk and the application of incident and event management in our environment.

How has it helped my organization?

Reports and alerts give us the correct KPIs.

For how long have I used the solution?

I have used it for five years.

What was my experience with deployment of the solution?

It has a limitation in that it needed an old version of Java.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:


Technical Support:


Which solution did I use previously and why did I switch?

Yes and I switched to this product as its visualization is better.

How was the initial setup?

Utilizing all the needed features for our environment made our initial configuration complex.

What about the implementation team?

We used a vendor team who were OK.

What was our ROI?

It is a good percentage.

Which other solutions did I evaluate?

Yes we also looked at Microsoft SCOM.

What other advice do I have?

Try to utilize it well.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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