Topology features need improvement, namely -
I used it for seven years, but not for the last nine months.
There were some issues with deployment.
Sometimes a restart of the Tomcat Daemon was required, and sometimes the archive manager ran out of resources.
No issues with scalability.
We used the mailing list as a support forum - which was very alive with skilled professionals and their invaluable experience.Technical Support:
We did not consult them, as we used the forum.
It's straightforward - install, and run.
We implemented it in-house.
I can only say that we had three engineers working full time on the system.
Smarts was a challenger.
It will aid in troubleshooting and daily operations, and is invaluable in fault resolution.