CA Spectrum Review

We can respond to network events and our surveillance department can get people dispatched right away. It'd be nice to have a trouble ticket feature added to the software release.


Valuable Features

The most valuable feature for us is that we can model a large variety of devices and receive SNMP traps from them.

Improvements to My Organization

It allows us to respond to network events, and we have a surveillance department that monitors all these inbound reports and we can get people dispatched right away.

Room for Improvement

A lot of things are internal development, like we'll have a network alert and we've got it configured so that it can open a trouble ticket and service management system. You know, a lot of features like that are the ones that we can develop internally without necessarily having it added to the software release, but it would be nice to have it added nevertheless.

Stability Issues

Not really on the CA site itself. We may have put under-powered servers running the application or things like that and those are some issues that we're working on internally to actually make it supported by CA. A lot of it really has to do with how much time you invest in setting it up and having the right hardware.

Customer Service and Technical Support

I haven't personally called them.

Initial Setup

I didn't do the initial setup as far as installing the application. I've done a lot of tweaking of views of what the user should see and things like that and that's not difficult.

ROI

It's really tough to say because it really does have a lot to do with how much time you put into it. If we had a crew that just completely dialed in everything and set it up, had the right hardware, it's kind of a totally different question than if, internally, you developed it on unsupported hardware, didn't spend much time setting it up.

Other Solutions Considered

We've had a few previous competitors over the years that I've worked with the company. Spectrum can do SNMP inquiries and alert you that a device is totally unreachable. With some of our previous platforms it was a one way process.

Other Advice

Go for it. Try the best you can to start out fully within specifications and that kind of thing. We're going back and fixing all that now, which we might not have had to.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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