CA Spectrum Review

We use it for fault management, to make sure the company network is doing what it's supposed to do.


What is most valuable?

It makes sure that the company network is doing what it's supposed to do.

How has it helped my organization?

The way our network is structured, CA Spectrum seems to be able to deal with problems that we have coming up in real time. There are parts of the product we are still not using yet because we are still kind of green, so I know there is more that it can do; but right now it's the fault management side of things.

What needs improvement?

I am not sure I can address areas with room for improvement because right now, it is doing everything we need.

See my tech support comments below.

What do I think about the stability of the solution?

It's pretty stable for a Windows product.

What do I think about the scalability of the solution?

It scales pretty well especially with the new 10.1. We are actually going to be able to consolidate and shut down some of the servers just because they've increased capacity.

How is customer service and technical support?

I used to do support for Spectrum, so I know it really well. Sometimes the front-line people need to push it up to the second-level quicker. But because I know people on the inside, I can usually get it moved up when I need to.

Which solutions did we use previously?

I don't believe they were using anything prior to this. I think it was on an "on-call, this-is-down" basis.

What other advice do I have?

Definitely demo it. Have them PoC it for you. Once they show you what it can do, it can really make a person's decision a lot easier.

Our most important criteria when selecting a vendor is definitely supportability. Obviously, it needs to do what we need it to do. If it didn't, we wouldn't have picked them to begin with; but for me, it's supportability.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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