What is most valuable?
- Ease of administration
- Root cause identification
Our company is sectorized and each area has its role in the process, where the administration and support of the assets are executed by specific areas. However, the operation and NOC 24x7 require quick, visual understanding and with clear alarms to trigger the affected team as soon as possible, minimizing impacts.
How has it helped my organization?
I work in a data center with more than 2000 assets to be monitored. We were able to clearly identify the root cause of incidents visually and with specimen alerts with the topology design.
What needs improvement?
There is room for improvement in the integration with other non-CA tools and databases. With some items that I scored, I have noticed that there have been significant changes in version 10, such as the WebClient.
We have some information collected by proprietary tools and some data stored in applications with our own development and we have difficulties in integrating/importing/exporting data to update and maintain the data.
Regarding the functionality of version 10, even though it is still in the stage of deployment and maturation, we realize the WebClient functionality already attends to much of the need following the occurrences without depending on the implementation of the Java client.
Another improvement I noticed in the new version was the greater capacity of absorbing devices in the same SpectroSERVER, facilitating the administration/maintenance of the tool and reports.
For how long have I used the solution?
We have used the CA Spectrum solution for about 7 years.
What do I think about the stability of the solution?
There were no stability issues.
What do I think about the scalability of the solution?
We did not encounter any scalability issues. In version 9, we had to scale up due to the expansion of the assets to be monitored; however, there were no problems. With version 10, we had improvements since it supports more assets in the same Spectrum Server.
How is customer service and technical support?
Technical Support is essential for monitoring activities. We use it frequently, as well as consulting hours, to identify improvements and best practices.
Which solutions did we use previously?
We tested other tools to see how well they met our needs; however, we did not see satisfactory results, and they had the same functionalities as what we already used.
How was the initial setup?
As we operate in partnership with CA, we have had more input regarding implementations. The greatest difficulty is to understand the topology and to design the best possible way of implementing it to identify the connections.
What's my experience with pricing, setup cost, and licensing?
As I am from the technical area, I do not have much to say about the financial aspects.
Which other solutions did I evaluate?
The company tested tools to verify functionalities and possible integrations, but has always adopted market tools with a quality standard to be able to provide it as a service in our portfolio. We have been unsuccessful in testing other tools for the features we are looking to serve with CA Spectrum.
What other advice do I have?
Planning is key. Identify the topologies and design to be implemented and rules to be conducted for problem identification and alarms. Ensure that you have good support as a partnership for difficulties.
Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a CA partner.
Mar 29 2017