What is our primary use case?
The primary use case is eyes on glass, operations, responding to tickets, alerts, and incidents tickets. Performance wise it is good. We have a lot of different monitoring tools in the background, so orchestration has been a little bit of a challenge, but I think that is everybody right now. Overall it is a good tool.
What is most valuable?
- The ability to quickly identify and isolate incidents.
- Automate ticketing
With the service manager today, we are moving the service now into the future.
What needs improvement?
A lot of the filtering and orchestration of the background takes a lot of manual work. There are a lot of processes involved and it is hard to keep it up-to-date with a lot of moving parts. Making it more dynamic could be better.
What do I think about the stability of the solution?
Stability has been good. We really have not had any issues.
What do I think about the scalability of the solution?
Scalability has been good.
How is customer service and technical support?
I have not personally used the technical support.
How was the initial setup?
I was not involved in the initial setup.
What other advice do I have?
It is good, but there is a lot of growth opportunity in the space. I think CA and a lot of other companies are moving in the direction of orchestrating cross-platforms. Right now, the way we are using Spectrum is really only covering infrastructure and infrastructures out of the house. I think the future with APM and other tools, being able to see more holistically what's happening, is very critical.
The most important thing is implementation, how it is implemented to enable the operations. In my current role, the operation's visibility and usability are the most important thing. So, making sure it is implemented in a way that it meets the requirement of the operation space.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Dec 12 2017