Symantec Siteminder Review

We chose it because you can automate the creation of endpoint systems and create custom connectors. While tech support is sometimes quick, it's often been slower than ideal.

What is most valuable?

The ability to easily manage user accounts is great.

How has it helped my organization?

Segregation duties is another great benefit. It has allowed us to automate the process of creating user accounts really well.

What needs improvement?

I can't think of any additional features I'd like to see, as it does everything we need.

For how long have I used the solution?

We've been using it for around two years.

What do I think about the stability of the solution?

It’s been very stable so far and hasn't gone down at all.

What do I think about the scalability of the solution?

It’s scaled up as far as we've needed so far. We're a midsize customer with about 2000 users, and it's been totally fine.

How are customer service and technical support?

They get us answers, but often they’re too slow. It could take us as long as two weeks to get the answers we need. While sometimes it's quick, it has often been slower than ideal.

Which solution did I use previously and why did I switch?

We’ve always been using this, and beforehand we used a homegrown solution. We switched because it had insufficient automation and our homegrown solution was just too inflexible.

How was the initial setup?

I wasn't involved in the initial setup.

Which other solutions did I evaluate?

I always look for quality of services. CA have been OK so far, but not a slam dunk. We had one problem where they took forever to get back with us, but they eventually solved the problem fast.

My company also looked at IBM and Oracle, and I don't know why they chose CA.

What other advice do I have?

Check how many endpoint systems it supports. We chose this because of the amount of endpoints, you can automate the creation of endpoint systems, and it has the ability to create custom connectors. It supports the connectors out of the box and this is faster and easier than doing it yourself.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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