What is most valuable?
It provides the breadth and the width to provide solutions for the different kinds of technologies which we have. Stability is the most important thing for us. It just allows the user a simple, one way of authenticating. They really made life simple for the user and and the user experience has improved. The user doesn't have to memorize and retain many passwords. They provide a secure and an easy to use solution.
What needs improvement?
As we are moving in to the mobility space, this is where we really see SiteMinder and their other product really come together to provide a solution base to a different area where the IoT is coming, the different business communications are happening. All of those things require authentication and we really want to see this product grow into that role.
For how long have I used the solution?
We have been using SiteMinder for the last 15 years and we have been very good and successful in implementing the solutions. The solutions have been working for us. We have not used up any of those solutions since 2001.
What was my experience with deployment of the solution?
Regarding the implementation aspect of it, any Single Sign-On solution has multiple components to it. The client side solution has a required plug-in, which is very easy because the majority of the web servers which are out there, their support is always available and for any kind of a new web server comes in and then similarly on the back end side where the servers are really running and it is very easy to incorporate and adopt.
What do I think about the stability of the solution?
The solution is very stable. It is the most important thing because all of our applications use this product. If the solution goes down and the product doesn't work then we have a major outage in the company, so it is very, very important that any solution we use, not only is it ease of use, but also that it is important that the solution is stable, and it works the majority of the time. Of course, no software solution is 100%, but as long as it provides 99.9% availability, that's what we look for.
What do I think about the scalability of the solution?
It's very scalable as a self service solution and you can add as many servers as you want, and as many locations as you want. There was a time that we had 20 million customers based on this one solution. It can support a variety of ways, but there is a number of applications, number of users. All of these things really provide very good and easy ways to scale without many changes to the environment.
How is customer service and technical support?
The important thing is not only the scalability and availability, but also having a good partnership. When the problem comes up, how quickly can we can solve it? That's one of the best things what CA gives us. To establish a relationship which is based upon the partnership and they are there to help us whenever we have any problems.
They have a tier support model just like any company has, so depending upon the type of issues we are having we usually get a good response very quickly. A back end engineer on our case if this is going on a severity level one, then we get very good support immediately.
What other advice do I have?
The product is 8-9/10. It's very high because of their availability and supportability on different web servers is very, very, highly ranked.
My advice and best practices is always engage with CA. Make sure that you're working and getting their input and to also see what their best solution is. They provide a very good partnership. They give you a suggestion and recommendation. You'll her from them - What is the right thing? What is the right solution? If you engage and build a good relationship you always have a good solution.
The advice is that whatever you are thinking of the product make sure you are talking to the right people. The majority of them are good people and they'll give you the right solution.