CA SSO Review

Securely logging in to our company's intranet does not require a password. It is too much of a beast for small to mid-sized companies.

What is most valuable?

It provides single sign on for our company’s intranet. With that, when you log in, you don't need to enter your name and a password. It provides simple, secure access to company's intranet sites.

What do I think about the stability of the solution?

It was not stable when I got there. The more recent versions have been stable.

How is customer service and technical support?

They have some strong performers, and then there are some other guys that we get and find that we need to ask for the case to be reassigned. My staff is pretty highly experienced, so they really need to work with the stronger support staff.

What other advice do I have?

If someone came to me for advice, I would ask them specific questions about exactly what they need to secure on the internet, and how much of it they need because I think that one drawback to this product is that it's too big. It's too much of a beast. A lot of times, small to mid-sized companies really just need smaller bits and pieces that are available from other vendors, rather than tackling this whole beast. One thing that other vendors might do better is doing more with less with less cumbersome installation.

The most important criteria when choosing a vendor is the product's stability, so we consider overall impressions of the product’s standing in the market. Does it have good reputation for being stable? Is their company, overall, stable? We also look for ease of use of the product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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