What is most valuable?
I really appreciate that actions can be triggered by thresholds. For example, when a threshold is reached, a job can be launched without having to use triglevel, capevent or another option.
Many SYSVIEW users have ceased manually performing functions.
Many sectors of IT appreciate and use the MVS display phase.
How has it helped my organization?
We can easily monitor any batch and CICS event, and this assures us in times of very high workload.
What needs improvement?
I think they could improve the frontend action stage and alert thresholds, for a better and more-usable job action or REXX launch.
Better management of the relationship between a threshold and the start of the response action, be it a job or a REXX, similar to the operation of OPS/MVS (in centers where there is not a SYSVIEW/OPS/MVS pair).
For how long have I used the solution?
We have been using it for 6-7 years.
What do I think about the stability of the solution?
I have not encountered any stability issues.
What do I think about the scalability of the solution?
I have not encountered any scalability issues.
How are customer service and technical support?
Technical support has very good, kind people; they are available and prepared.
Which solution did I use previously and why did I switch?
I did not previously use a different solution.
How was the initial setup?
The first time I saw SYSVIEW, I found it straightforward and easy to use. I then encountered some difficulties when I started using it full-time. But now it's alright. In any case, when I speak to the service center, I still discover new product features.
Which other solutions did I evaluate?
Before choosing this product, I did not evaluate other options.
What other advice do I have?
I can easily and highly recommend it.
Which version of this solution are you currently using?
14.0 and 14.1