CA UIM (DX Infrastructure Manager) Review

We find that creating dashboards are simple and integrations work well


What is most valuable?

  • Scalable monitoring
  • Integration of all monitoring on one tool.
  • Simplicity on creating dashboards.

How has it helped my organization?

Optimizes delivery of managed IT services with CA Nimsoft Monitor.

What needs improvement?

Implementations, operations and technology departments are benefiting most from this tool.

For how long have I used the solution?

3 years

What was my experience with deployment of the solution?

Yes, at the first time of implementation, we encountered many issues with the tool, all due to a wrong configuration of the disks on database server.

What do I think about the stability of the solution?

Yes, it was unstable for couple months due to the main component that inserts the QoS data on Nimsoft database.

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Customer Service:

On scale from 1-5 (1=worst, 5=best), 4.

Technical Support:

On scale from 1-5 (1=worst, 5=best), 4.

Which solution did I use previously and why did I switch?

Yes, the main reason for change were high support costs and a difficult management tool.

How was the initial setup?

It was complex, due to the configuration that we already had with another tool, implementing everything again took us longer than planned; it really is a difficult tool to configure, specifically in our infrastructure.

What about the implementation team?

Vendor Team, the provider level is poor, finally was configured by a CA Engineer.

Which other solutions did I evaluate?

CopperEgg, Splunk.

What other advice do I have?

Discuss whether it is feasible to do so through this tool, because the administration is complex, I recommend that due to the integrations with network monitoring, servers, SAN, VMware, etc., it's worth buying.


Disclosure: My company has a business relationship with this vendor other than being a customer: Nimsoft partner

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2 Comments

author avatarUser
Vendor

Very Good info Thanx for sharing

author avatarRavi Suvvari
Top 5LeaderboardReal User

Very valuable inputs regarding CA Unified Infra monitor ; Thank you for sharing Ravi Suvvari