DX Infrastructure Manager Review

Needed a way to respond quicker to incidents


What is most valuable?

OOB probes

How has it helped my organization?

We're able to respond quicker to incidents.

What needs improvement?

Dashboards +++ and correlation creation tool (instead of NAS)

For how long have I used the solution?

4 years

What was my experience with deployment of the solution?

Not really

What do I think about the stability of the solution?

Yes, Q issues at very slow dashboards (flash!!!)

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Customer Service:

4 out of 5

Technical Support:

6 out of 5

Which solution did I use previously and why did I switch?

Many (10+). We switched to centralize on one tool.

How was the initial setup?

Easy

What about the implementation team?

Both in-house and with a vendor team

What's my experience with pricing, setup cost, and licensing?

1200K €/

day2day 200k/Y

Which other solutions did I evaluate?

Yes, IBM, BMC

What other advice do I have?

Have a good integrator

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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