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DX Infrastructure Manager Review

Easy to use and configure out of the box.

What is most valuable?

UIM is easy to use and configure and easy to implement and to get up and running “out of the box”. It is also open with its SDK and services.

How has it helped my organization?

UIM helps us go from visions and ideas to concepts and services.
UIM helps us automate monitoring and implement customers faster.

What needs improvement?

The SLA module could be improve to be more robust and configurable the same goes for the HUB tunneling.

For how long have I used the solution?

We’ve been using the solution for 4-5 years. Personally I’ve been using the product for almost 9 years.

What was my experience with deployment of the solution?

No issues installing the product.

What do I think about the stability of the solution?

Some versions of the UIM HUB probe are unstable and causes the HUB tunneling to stop responding.

What do I think about the scalability of the solution?

There are limitations on how many queues you can use inside the HUB probe. This limitation causes you to add frontend HUBs as a solution.

How are customer service and technical support?

Customer Service:

The customer service is good.

Technical Support:

The technical support has improved over the last years and are we are getting better and faster support.

Which solution did I use previously and why did I switch?

We’ve only used UIM but looked at other tools.

How was the initial setup?

The initial setup is straight forward and easy.

What about the implementation team?

We implement UIM ourselves.

What was our ROI?

We free up hours for our staff by automating the monitoring and we can provide services to our customers.

What's my experience with pricing, setup cost, and licensing?

The setup cost was quite low because we started with few customers and then we’ve built our services and customer base from that.

Which other solutions did I evaluate?

Yes, we looked at other products.

We’ve looked at HP, Halcyon and OP5 in the initial phase.

What other advice do I have?

Just look into the prereqs before installing so you’ve got the HW for building your environment. Other than that it is straight forward and by the book.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

Last updated: Nov 23 2014

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