In our organisation we use this product mainly for server monitoring. OS, Database, URL, schedules, hub configuration and the dashboard and performance reports.
Management of servers, network and different types of probes and customisation of probes.
Improvements to My Organization
This is one of the main products for monitoring in our organisation,.e.g. our network monitoring sometimes doesn't capture interface traffic, during that time we use Nimsoft's interface traffic probe to check the interface utilization.
Room for Improvement
When ever there is an IP address change to the server and even changing the IP inside the robot.*.cfg file it won't update on IM automatically, and we have manually validated the probes. This should be improved.
Use of Solution
I've used it for the past few years.
During deployment, not many issues.
The robots are a bit unstable sometimes, we often encounter robot inactive alerts even though the service is running. We have to restart to fix this issue.
Scalability in terms of how vast you can monitor, Nimsoft is a very useful product.
Customer Service and Technical Support
Customer service is quite okay, however whenever we face issue with probes, they only suggest to upgrade the probe to latest version and check if the issue reoccurs, and if it reoccurs then they troubleshoot, this should be improved. Technical Support
Technical support provided by CA is quite good an they have a very useful knowledge base. Most of the solutions we find are on the website.
Nimsoft setup is quite straight forward, however, later stage usage and customisation depends on the requirements. A few probes are a bit complex, but the basic monitoring probes are easy to configure.
As mentioned, the initial setup was done by vendor and their level of expertise is good.
This product is very useful compared to other products i worked on like MS-SCOM, CA NSM, an IBM Tivoli.
As i have worked on this product for quite some time I personally think this product is the best in terms of overall infrastructure monitoring.