What is most valuable?
Almost all the features are interesting, but the most valuable ones are:
- Infrastructure monitoring (agent/agentless) covering networks, servers, databases, applications, virtual platforms, and a cloud environment
- Alarm management capabilities
- Hub queues configuration (SSL, post alarms and metrics, etc.)
- Powerful UMP portal (especially for dashboards and reporting)
- Extensible architecture
How has it helped my organization?
It has provided insight on almost all our information system components/layers using a single unified solution.
What needs improvement?
Product stability and performance, especially in Linux environments needs to be improved.
For how long have I used the solution?
I've used it for six months, mainly through testing it in a big bank context with a clustered architect.
What was my experience with deployment of the solution?
What do I think about the stability of the solution?
There were some issues in displaying metrics in a large environment.
What do I think about the scalability of the solution?
How are customer service and technical support?
Which solution did I use previously and why did I switch?
We already used v7, but we upgraded to the latest version because of the new enhancement described in the product release notes.
How was the initial setup?
It's a complex setup based on clustering and failover. We defined a primary and secondary NMS and hubs.
What about the implementation team?
The implementation has been done through a third-party team including product experts (neither the vendor or an in-house team).
Which other solutions did I evaluate?
We did evaluate other products,