CA UIM (DX Infrastructure Manager) Review

It provides us with a single solution between Windows, AIX, Solaris, HPUX, and Linux servers, but an HTML 5 web admin solution would be essential for a lightweight web-client administration solution.

Valuable Features

Flexibility – in the sense that it allows me to monitor our IT infrastructure and application in a very holistic manner. It checks everything, there’s a lot of probes -over 150- to handle various monitoring needs. If it's not already there, you can build a probe.

Improvements to My Organization

Single solution between Windows, AIX, Solaris, HPUX, and Linux servers, and there are many. The logmon (log monitoring) probe is especially useful, particularly because it offers such flexibility. It also allows for a number of customizations – in terms of both infrastructure and application monitoring.

Room for Improvement

Very specifically, we want HTML 5 web administration instead of Flash for UMP. HTML 5 web admin is essential for a lightweight web-client administration solution.

Additionally, an HTML 5 web-based alarm console would be a must-have feature as it would allow me to manage it from anywhere.

It still needs a lot of work. An HTML 5 web admin solution is needed badly. Also, the thick client administration tool is archaic, slow, and cumbersome.

Use of Solution

It's been around a year since we started as a proof of concept, with implementation in March.

Stability Issues

It's pretty stable. Haven't had any problems.

Scalability Issues

We're monitoring our entire server environment using UIM, so that’s 5000+ servers, and over 300 applications, across the world.

Customer Service and Technical Support

We couldn’t have survived without them. They’ve helped with technical problems. They don’t help with feature requests because they’re tech support; however, they've directed us to the right people. We haven't had a lot of issues though.

Previous Solutions

We were using IBM Tivoli solutions that did not meet monitoring requirements for numerous reasons, like the lack of scalability and technology.

Initial Setup

It’s straightforward. We followed the documentation closely and that helped. Also, we had the help of CA services for implementation. The only issues we had were related to our Oracle database, but it was resolved.

Other Solutions Considered

We looked for two things: meeting monitoring requirements and meeting support requirements. We also looked at solutions from BMC and IBM, and although the tools are fairly similar, CA's support and partnership made a difference.

Other Advice

You should nail down your requirements and understand that input from outside teams is important because your monitoring the whole environment. Also, ask CA for help as they’ve done this before.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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