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CA UIM (DX Infrastructure Manager) Review

We previously had no insight into what our servers were doing, but this solution helps us get that insight all in one spot. However, some newer data monitoring multi-values would be a nice addition.

What is most valuable?

The dashboarding is pretty extensive and is easy to use. We're just getting into it, and we want to get more data in and make it even better.

How has it helped my organization?

UIM has not changed our organization too much, but previously we had no insight as to what our servers were doing, so it has helped getting it all in one spot.

What needs improvement?

Right now it’s doing well and I can’t think of much in the way of improvements, but some newer data monitoring multi-values would be nice.

What was my experience with deployment of the solution?

We've had no issues with deployment.

What do I think about the stability of the solution?

It’s stable, but we had issues in the implementation. Otherwise, it stays up, so that’s good.

What do I think about the scalability of the solution?

It’s very scalable.

How are customer service and technical support?

They have been great so far. We have had issues, but they call and are responsive. They've been great.

Which solution did I use previously and why did I switch?

We got the data center first and UIM came with it. We did some research and decided to go with this one because it can handle multiple vendors.

How was the initial setup?

The initial setup was frustrating. They did a a couple of custom upgrades for us, but that pushed our timeline back two months.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Dec 10 2015

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