CA UIM (DX Infrastructure Manager) Review

The most valuable features for us are multi-tenancy, the ability to set thresholds per system, and the wide variety of probes.

Valuable Features

  • Multi-tenancy
  • Ability to set thresholds per system
  • Wide variety of probes

Improvements to My Organization

As a data center, we provide monitoring of client systems. Automatic alarm generation, client notifications, and managing SLAs are paramount to our success.

Room for Improvement

The scalability of the web-based portal needs improvement. Users will need to quickly become proficient in scripting to take full advantage of its capabilities.

Use of Solution

I've used it for three years.

Deployment Issues

There have been no issues with deploying it.

Stability Issues

There have been no issues with the stability.

Scalability Issues

Scalability for redundant data centers is challenging.

Customer Service and Technical Support

Customer Service:

Customer Service is great 10/10.

Technical Support:

Technical support is a bit behind 8/10.

Previous Solutions

We started out with HP, then added Nagios, looked at EMC, and finally selected CA UIM.

Implementation Team

We have a complex infrastructure, with multiple sites, which the systems handles beautifully.

Pricing, Setup Cost and Licensing

We have over 10,000 client systems monitored and negotiated a package deal.

Other Solutions Considered

We used a consultant and utilized the training after we set the systems up. In hindsight we should have taken the training, then set up the system.

Other Advice

Decide upfront about monitoring thresholds and use templates.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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